These items need more information than an ordinary clothes parcel. The exact ingredients or active substances, destination rules and selected courier service must be checked together.
Ghee is a dairy product. Do not assume a small quantity, sealed tin or previous delivery makes it acceptable for a new destination. Ordinary personal-import rules for Great Britain and the EU restrict milk and dairy products from India, with narrow exceptions that should not be treated as a general ghee allowance.
For Australia, product origin, commercial packaging and biosecurity conditions matter. Ask our team to check the exact product and the actual carrier service before putting it in the parcel.
Further reading: GOV.UK: food and animal-product restrictions · European Commission: personal imports · Australian Government: bringing or mailing goods
Country import rules can differ from the rules where the medicine was bought. For Australia, prescription-only medicines under the personal-import scheme require appropriate Australian prescription or written authority. New Zealand’s mailed prescription-medicine process requires authorisation from a New Zealand authorised prescriber.
US FDA personal-import rules also distinguish circumstances such as recipient status and product approval. Do not send an unapproved medicine on the assumption that a foreign prescription guarantees entry. Carrier acceptance must still be confirmed separately.
Further reading: TGA: personal importation of medicines · Medsafe: importing medicines by post or courier · US FDA: personal imports, food and medicines
Do not promise that food, medicine or ghee will clear without inspection, extra documentation or charges. Agree the accepted item list and service first, keep the supporting information, and ensure the receiver can answer a clearance request. Controlled or prohibited products must not be hidden inside a food or clothes parcel.
Official references reviewed 18 September 2026. Check the applicable requirements again when booking.
Clear information for every shipment, from the contents of your box to the paperwork at customs.
Documents, clean clothing, books and non-hazardous gifts are common parcel enquiries. Tell us exactly what is inside, including hidden batteries, liquids or food ingredients. Acceptance is confirmed for the destination and selected service before booking.
A mixed parcel is checked item by item. One restricted product can affect the entire box, so include every item in your list and keep product labels or invoices ready.
Never hide illegal goods, counterfeit products or undeclared hazardous materials in a parcel. Fireworks, fuel, gas cylinders, corrosive chemicals and similar dangerous goods do not belong in an ordinary personal parcel.
Medicines, food, seeds, wooden articles, batteries, perfumes and valuables need separate checks. A restricted item may need permits or specialist handling; it is not automatically accepted because another item in the box is allowed.
Shipping weight considers both the scale weight and the space occupied by the packed box. Measure its outer length, width and height in centimetres and send us all three measurements with the actual weight.
Volumetric weight = length × width × height ÷ the service’s divisor. For an illustrative divisor of 5,000, a 50 × 40 × 30 cm box gives 12 kg. Carrier measurement, rounding and the chosen service determine the final chargeable weight.
Further reading: FedEx: actual and dimensional weight
Give a clear item description, quantity, genuine value and reason for sending. Customs can inspect the parcel or request documents. A gift or personal parcel is still subject to destination import rules.
Ask which freight, tax, duty, remote-area and clearance charges your quote includes, and who pays any destination charges. Never use a false description or a deliberately reduced value to avoid customs checks.
Keep the sender’s recognised identity and address proof ready. Names and addresses should match the shipment paperwork. Business consignments and regulated items can require additional documents.
Complete verification through the office or the verified carrier process after the service is confirmed. Do not paste identity numbers, prescriptions, passwords or payment details into the public quote form.
Further reading: FedEx India: KYC and customs documents
Use a sound carton, protect items from movement and remove old labels. Keep food in suitable sealed packaging only after acceptance is confirmed. Add the receiver’s full address, postcode and reachable phone number.
Keep an item list and photos of the packed contents. Confirm pickup availability, the expected delivery window and any remote-area requirement before handing over the parcel.
Food, medicines, customs and delivery requirements differ by country. Choose the actual receiving country before preparing your parcel.
