Contact our office to confirm the final amount, booking reference and verified payment instructions.
When you contact us about a payment, quote your booking reference and transaction reference. Do not share a PIN or OTP.
Contact payment supportBefore paying, confirm the booking reference, accepted service and final amount with our office. Ask what the amount includes and whether any destination charges are payable separately. A submitted quote form is not a payment request.
Use only payment instructions verified for your booking. Keep the transaction reference, date, amount and receipt so our team can match the payment to the correct shipment. Payment confirmation does not replace the required KYC or item-acceptance check.
Contact our office with the booking and transaction references. Do not share a PIN, OTP, card security code or banking password. If a receiver is asked to pay destination charges, verify the request through the carrier’s official channel before paying.
Clear information for every shipment, from the contents of your box to the paperwork at customs.
Documents, clean clothing, books and non-hazardous gifts are common parcel enquiries. Tell us exactly what is inside, including hidden batteries, liquids or food ingredients. Acceptance is confirmed for the destination and selected service before booking.
A mixed parcel is checked item by item. One restricted product can affect the entire box, so include every item in your list and keep product labels or invoices ready.
Never hide illegal goods, counterfeit products or undeclared hazardous materials in a parcel. Fireworks, fuel, gas cylinders, corrosive chemicals and similar dangerous goods do not belong in an ordinary personal parcel.
Medicines, food, seeds, wooden articles, batteries, perfumes and valuables need separate checks. A restricted item may need permits or specialist handling; it is not automatically accepted because another item in the box is allowed.
Shipping weight considers both the scale weight and the space occupied by the packed box. Measure its outer length, width and height in centimetres and send us all three measurements with the actual weight.
Volumetric weight = length × width × height ÷ the service’s divisor. For an illustrative divisor of 5,000, a 50 × 40 × 30 cm box gives 12 kg. Carrier measurement, rounding and the chosen service determine the final chargeable weight.
Further reading: FedEx: actual and dimensional weight
Give a clear item description, quantity, genuine value and reason for sending. Customs can inspect the parcel or request documents. A gift or personal parcel is still subject to destination import rules.
Ask which freight, tax, duty, remote-area and clearance charges your quote includes, and who pays any destination charges. Never use a false description or a deliberately reduced value to avoid customs checks.
Keep the sender’s recognised identity and address proof ready. Names and addresses should match the shipment paperwork. Business consignments and regulated items can require additional documents.
Complete verification through the office or the verified carrier process after the service is confirmed. Do not paste identity numbers, prescriptions, passwords or payment details into the public quote form.
Further reading: FedEx India: KYC and customs documents
Use a sound carton, protect items from movement and remove old labels. Keep food in suitable sealed packaging only after acceptance is confirmed. Add the receiver’s full address, postcode and reachable phone number.
Keep an item list and photos of the packed contents. Confirm pickup availability, the expected delivery window and any remote-area requirement before handing over the parcel.
Food, medicines, customs and delivery requirements differ by country. Choose the actual receiving country before preparing your parcel.
