KYC means Know Your Customer. Prepare identity, address and shipment information early so the booking and clearance documents can be completed accurately.
India courier shipments require recognised identity and address documents through the applicable carrier’s KYC process. Our office will explain which documents and verification route apply to your booking.
Further reading: FedEx India: KYC and customs documents
For business goods, keep the business name, billing details, commercial invoice and product descriptions ready. IEC, GST, authorisation or other export documents may be requested according to the shipment and applicable process; confirm the exact checklist with our office.
For a medicine enquiry, start with the product name, strength and quantity. A prescription, purchase bill, patient details or destination prescriber’s authorisation may be needed later if that service and import are permitted. Food and plant products may have separate requirements.
A spelling difference, an old address or a document issued in a different person’s name can cause questions. Tell the office about a mismatch before handover. Clear, readable copies are more useful than cropped images with missing corners or hidden document details.
Do not alter a document or use another person’s identification to make a booking. Ask which supporting evidence is accepted when your current address differs from the identity document.
The public quote form is for an initial enquiry, so it does not request identity-document uploads. After the shipment is accepted, complete verification with our office or through the verified carrier process provided for that booking.
Do not post Aadhaar/PAN numbers, prescriptions, account passwords, OTPs or card details in a blog comment or quote-form note. If you receive an unfamiliar KYC link, verify it with our office before sending personal documents.
Official references reviewed 18 September 2026. Check the applicable requirements again when booking.
Clear information for every shipment, from the contents of your box to the paperwork at customs.
Documents, clean clothing, books and non-hazardous gifts are common parcel enquiries. Tell us exactly what is inside, including hidden batteries, liquids or food ingredients. Acceptance is confirmed for the destination and selected service before booking.
A mixed parcel is checked item by item. One restricted product can affect the entire box, so include every item in your list and keep product labels or invoices ready.
Never hide illegal goods, counterfeit products or undeclared hazardous materials in a parcel. Fireworks, fuel, gas cylinders, corrosive chemicals and similar dangerous goods do not belong in an ordinary personal parcel.
Medicines, food, seeds, wooden articles, batteries, perfumes and valuables need separate checks. A restricted item may need permits or specialist handling; it is not automatically accepted because another item in the box is allowed.
Shipping weight considers both the scale weight and the space occupied by the packed box. Measure its outer length, width and height in centimetres and send us all three measurements with the actual weight.
Volumetric weight = length × width × height ÷ the service’s divisor. For an illustrative divisor of 5,000, a 50 × 40 × 30 cm box gives 12 kg. Carrier measurement, rounding and the chosen service determine the final chargeable weight.
Further reading: FedEx: actual and dimensional weight
Give a clear item description, quantity, genuine value and reason for sending. Customs can inspect the parcel or request documents. A gift or personal parcel is still subject to destination import rules.
Ask which freight, tax, duty, remote-area and clearance charges your quote includes, and who pays any destination charges. Never use a false description or a deliberately reduced value to avoid customs checks.
Keep the sender’s recognised identity and address proof ready. Names and addresses should match the shipment paperwork. Business consignments and regulated items can require additional documents.
Complete verification through the office or the verified carrier process after the service is confirmed. Do not paste identity numbers, prescriptions, passwords or payment details into the public quote form.
Further reading: FedEx India: KYC and customs documents
Use a sound carton, protect items from movement and remove old labels. Keep food in suitable sealed packaging only after acceptance is confirmed. Add the receiver’s full address, postcode and reachable phone number.
Keep an item list and photos of the packed contents. Confirm pickup availability, the expected delivery window and any remote-area requirement before handing over the parcel.
Food, medicines, customs and delivery requirements differ by country. Choose the actual receiving country before preparing your parcel.
