Good packing protects the contents and makes inspection, measurement and delivery easier. Check item acceptance first, then prepare the box for the entire journey.
Use a strong, undamaged carton suited to the item weight. Avoid a box weakened by moisture, torn corners or repeated reuse. Remove old addresses, barcodes and hazard labels that do not apply to this shipment.
Wrap separate items so they do not rub or move against one another. Cushion empty spaces without forcing the carton to bulge. Fragile or unusually shaped goods need a packing assessment before a service is agreed.
| Contents | Practical preparation |
|---|---|
| Documents | Use a protective envelope or document sleeve; keep copies of important papers. |
| Clothing and textiles | Pack clean and dry, protect against moisture and avoid unnecessary rigid hangers. |
| Accepted food | Retain product labels and ingredient information. Seal individual items securely; do not mix unlabelled food in loose bags. |
| Accepted liquids | Discuss acceptance and leak protection first. Sealing a liquid does not make a prohibited or dangerous liquid acceptable. |
| Electronics | Declare the device and its battery configuration before packing. Prevent accidental activation using the approved carrier instructions. |
| Fragile articles | Ask for assessment and any relevant service exclusions before choosing packaging or paying. |
Do not describe every food item simply as “snacks”. Ingredients such as dairy, meat, seeds or plant material can change the destination decision. Ask about homemade products before preparing them for shipment. A food allowance offered for one service should not be applied to another country or carrier.
Keep photos of the contents, inner protection, sealed carton and readable label, together with the invoice and booking receipt. If there is an issue on arrival, the receiver should preserve the packaging and contact us promptly with the AWB and evidence. Applicable claim conditions and time limits depend on the booked service.
Official references reviewed 18 September 2026. Check the applicable requirements again when booking.
Clear information for every shipment, from the contents of your box to the paperwork at customs.
Documents, clean clothing, books and non-hazardous gifts are common parcel enquiries. Tell us exactly what is inside, including hidden batteries, liquids or food ingredients. Acceptance is confirmed for the destination and selected service before booking.
A mixed parcel is checked item by item. One restricted product can affect the entire box, so include every item in your list and keep product labels or invoices ready.
Never hide illegal goods, counterfeit products or undeclared hazardous materials in a parcel. Fireworks, fuel, gas cylinders, corrosive chemicals and similar dangerous goods do not belong in an ordinary personal parcel.
Medicines, food, seeds, wooden articles, batteries, perfumes and valuables need separate checks. A restricted item may need permits or specialist handling; it is not automatically accepted because another item in the box is allowed.
Shipping weight considers both the scale weight and the space occupied by the packed box. Measure its outer length, width and height in centimetres and send us all three measurements with the actual weight.
Volumetric weight = length × width × height ÷ the service’s divisor. For an illustrative divisor of 5,000, a 50 × 40 × 30 cm box gives 12 kg. Carrier measurement, rounding and the chosen service determine the final chargeable weight.
Further reading: FedEx: actual and dimensional weight
Give a clear item description, quantity, genuine value and reason for sending. Customs can inspect the parcel or request documents. A gift or personal parcel is still subject to destination import rules.
Ask which freight, tax, duty, remote-area and clearance charges your quote includes, and who pays any destination charges. Never use a false description or a deliberately reduced value to avoid customs checks.
Keep the sender’s recognised identity and address proof ready. Names and addresses should match the shipment paperwork. Business consignments and regulated items can require additional documents.
Complete verification through the office or the verified carrier process after the service is confirmed. Do not paste identity numbers, prescriptions, passwords or payment details into the public quote form.
Further reading: FedEx India: KYC and customs documents
Use a sound carton, protect items from movement and remove old labels. Keep food in suitable sealed packaging only after acceptance is confirmed. Add the receiver’s full address, postcode and reachable phone number.
Keep an item list and photos of the packed contents. Confirm pickup availability, the expected delivery window and any remote-area requirement before handing over the parcel.
Food, medicines, customs and delivery requirements differ by country. Choose the actual receiving country before preparing your parcel.
